HVAC Troubleshooter

Trouble Shoot Your HVAC Systems

What type of problem are you having?
What type of Air Conditioner Problem are you having?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?
Is your outdoor unit running?

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “air conditioner”
  • Try flipping that circuit to “off” and then “on”
  • Give your air conditioner a couple minutes and see if it comes on now
Did that solve your problem?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment
What type of heating problem are you having?
What type of heater do you have?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?
What best describes your heating problem?

Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".
Did that solve your problem?
Is your outdoor unit running?
Is there ice on your outdoor unit?

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there ice on your outdoor unit?
Is the noise coming from the outside or inside unit?
What type of heater do you have?

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?
Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

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What Our Clients Say

  • Called velocity to come check my new unit because it was having a hard time keeping up in the heat of the day. Troy called when he was 30 minutes away to let us know he was close. Upon arrival, he was very pleasant and professional. He checked the unit, the thermostat, and even got in the attic to check the air handler (it was 114 that day). Troy cleaned the coils, adjusted the thermostat,replaced our filter and gave very good advice on how to operate the unit moving forward. All this and there was absolutely zero pressure for any extra charges on stuff we didn't need. I will use him and his company for good, very positive experience. Great job Velocity!!!!
    Jeffrey H.
  • So happy with the customer service and honesty, highly recommend. Velocity Mechanical came out to replace the compressor on one of our AC units because we were told by an apparently unreliable source that it was the reason our unit wasn't working. This is a very costly repair and we were dreading having to pay for it. After looking at the unit, Troy fixed a few wires that were incorrectly attached and the unit kicked on. After looking it over he told us that the compressor was fine! Our AC was up and running not even 15 minutes after he arrived - his honesty saved us so much money and for that we are so appreciative! We will use them for all our AC/Heating needs in the future.
    Sarah W.
  • Troy and his staff are helpful and knowledgeable. They are prompt and checked in with me after me the service was complete to make sure A.C. was working up to my expectations. They were the 4th company to work on my A.C. and the first to actually fix it.
    Lisa M.
  • After dealing with horrible service from other HVAC companies that were assigned to fix our issue through American Home Shield warranty it was a breath of fresh air to be able to work with Velocity Mechanical. They were extremely polite, professional, and on top of communication with me, their client. Other companies we dealt with didn't even have the common courtesy to return phone calls. Velocity was able to get out to fix our AC unit very quickly, even in the middle of the hot Summer. Amber and Troy were excellent. As a real estate professional I will recommend this company to anyone! Good to know there are still companies that care about their clients well being. Thanks Velocity!
    Nick A.
  • Troy and his team are great! After having Goettl come out and charge me a fortune and didn't fix my A.C. Troy showed up and quickly and efficiently had it up and running. I wish I would have called them first. We also had them fix a commercial walk in at work. Give his team a call.
    Lica C.

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